Services

Secure One Services

SCOPE Middle East is an accredited Symantec Secure One Services Partner, which means that we can serve as the primary support contact for end users of Symantec products. Our cleared engineering team provides tier 1, 2 and 3 support for all Symantec products we sell.

Being a Secure One Services Partner allows SCOPE ME to support businesses that have an existing technical support infrastructure and service business model to team up with Symantec’s Global Support Centers (GSC’s) for the provision of technical support to End Users in the form of frontline Level 1 and Level 2 Support.

WHAT DOES LEVEL 1, LEVEL 2 AND LEVEL 3 SUPPORT CONSIST OF?

Level 1 Support consists of basic Helpdesk functions such as call logging, contract entitlement verification, software version checking, initial problem verification, and debug data collection. At this level it is also expected that simple “How To” and navigational questions are handled along with basic administration functions of the products supported. This also includes troubleshooting configuration, connectivity issues and simplistic break-fix scenarios.

Level 2 Support consists of escalation handling of Level 1 issues. Level 2 Support means the ability to:

  • Resolve the majority of misconfigurations troubleshoot and simulate complex configuration, hardware, and software problems.
  • Provide problem isolation and determination of product specification defects; provide lab simulation, and interoperability and compatibility testing for new software and hardware releases prior to being deployed to an End User production network.
  • Ownership, creation and implementation of resolution action plans with End Users, including debugging diagnostic information generated during all testing phases.
  • Creating escalation templates with all findings explained and debug data generated ready for Symantec Level 3 Support to be engaged to ensure a quick integration between SCOPE Middle East and Symantec Support. Technical Enablement for provision of Level 2 Support is available to SCOPE ME through the Secure One Services Online Access portal, Online Knowledge Base, Technical Portal access (Online Training, Advanced Diagnostic Tools, etc.), Technical Forum participation.

Level 3 Support is provided by Symantec through SCOPE ME. Direct access Level 3 Support starts with SCOPE ME escalation of reported issues. The Symantec engineer will, based on the initial analysis of SCOPE ME technical team, further troubleshoot the issue and involve the required resources to lead the issue to timely resolution. This may include providing software enhancements to resolve issues, such as patches and hot fixes, and fixing or providing workarounds caused by software bugs experienced.

Professional Services

We respect our teammates and prioritize in assisting our customers in optimizing and implementing IT solutions and providing quality service. Reduction in final consumer sign off and acceptance, and perfect initial planning make us stand out of the blue.

The initial planning stages and reduction in final consumer sign off are a part of Professional Service offerings offered to our clients. It also ensures integrity in the flow of information and helps channel partners to successfully deliver IT solutions to their customers.

Logistics Services

We provide our Channel partners with professional order processing and efficient delivery services, a separate regional distribution centre is located in Jebel Ali Free Zone to support the local and regional customers. An air tracking system helps sending e-mail to a specified user within an organisation as well as verifying receipt of all purchase orders. An air tracking device known as SCOPETRACK is provided which is an automated notification system through which an e-mail can be sent to a specific within the company (usually a purchasing agent), even receipts of purchasing orders can be verified upon entry into the system.

Presales Support

The Pre-Sales department focus on client’s goal right from the beginning in order to earn maximum profits in their profession which no other firm does. Sales team conduct detailed research, analysis in order to study what the client needs, help the clients achieve, manage and call off sales opportunity at the right time. We assist you with detailed information regarding consumer’s needs and wants and what best fits into it.​

Consultancy

With in-depth business and industry knowledge, latest technology and highly skilled staff, Scope Middle East assist enterprises with detailed expertise in various fields following the international standards and keeping in mind a flexible client approach. Scope ME recruits the perfect people, skills and technologies to meet the requirements of the clients and to support their IT solutions.

We provide high level of expertise in supervising solution planning and recruitment of project managers to ensure that all the projects are delivered on time and on budget.

Training Programs

Blue Coat Certified Proxy Professional

Duration: 2 Days

Audience: IT network or security professionals who have practical experience with the ProxySG in the field and wish to master the advanced network security capabilities of Blue Coat products.

Prerequisites: Blue Coat Certified ProxySG Administrator (BCCPA) certification, or waiver exam, plus practical experience with the ProxySG in the field. Additionally, students should possess advanced knowledge of networking, security, and authentication.

Students are expected to bring their own laptops.

Description

The Blue Coat Certified ProxySG Professional (BCCPP) Course includes more complex and technical concepts and extensive hands-on practice. It covers:

  • SGOS Architecture
  • Caching Architecture
  • Introduction to CPL
  • Basic CPL
  • Intermediate CPL
  • Policy Tracing
  • CPL Best Practices
  • Advanced Authentication Concepts
  • Guest Authentication and Error Handling
  • Authentication with BCAAA
  • Kerberos Authentication
  • Authentication Troubleshooting
  • Forwarding
  • SSL Advanced Topics
  • ProxySG Performance Monitoring
  • ProxySG Integration

Certification:

The Certification exam is available on-line via the Blue Coat Prometric portal. Students receive an exam key at the end of the course. Successful completion of this course and passing the certification exam will earn the student the title of a Blue Coat Certified Proxy Professional.

For inquiries please contact us on training@scopeme.com

Click here to check our upcoming trainings 

Blue Coat Certified Proxy Administrator

Duration: 3 Days

Audience: IT network or security professionals who wish to master the fundamentals of Blue Coat products with a focus on network security and who have not taken any previous Blue Coat training courses.

Prerequisites: Students should be familiar with networking essentials, such as LAN, Internet, security, and IP protocols. Basic knowledge of authentication methods is also a plus.

Students are expected to bring their own laptops.

Description:

The Blue Coat Certified ProxySG Administrator (BCCPA) Course covers:

  • Introduction to ProxySG
  • ProxySG Security Deployments
  • ProxySG Initial Security Configuration
  • ProxySG Management Console
  • ProxySG Security Licensing
  • Proxy Services
  • Hypertext Transfer Protocol
  • Introduction to Visual Policy Manager
  • Introduction to ProxySG
  • ProxySG Security Deployments
  • ProxySG Initial Security Configuration
  • ProxySG Management Console
  • ProxySG Security Licensing
  • Proxy Services
  • Hypertext Transfer Protocol
  • Introduction to Visual Policy Manager
  • Content Filtering and WebPulse
  • Managing Downloads
  • Authenticating users on the ProxySG
  • Authentication Realms
  • Authentication with Transparent Proxy
  • Exceptions and Notifications
  • Access Logging
  • Managing SSL Traffic
  • Basic Troubleshooting

Certification:

The Certification exam is available on-line via the Blue Coat Prometric portal. Students receive an exam key at the end of the course. Successful completion of this course and passing the certification exam will earn the student the title of a Blue Coat Certified Proxy Administrator.

For inquiries please contact us on training@scopeme.com

Click here to check our upcoming trainings 

Contact Us

United Arab E​mirates​​
Dubai Silicon Oasis
Le Solarium Building

+971 (4) 3821 200


Jordan​​ ​​​
Amman, Tela’ Al Ali,
Hamidi Complex

+962 (6) 5533 974


Saudi Arabia​​​​​
Riyadh,
Al Yasmin Complex

+966 59 401 0600